Terms of Use.

1. Service Provider Identity

These Terms are provided by SustematiQ Sp. z o.o., with its registered office at ul. Św. Judy Tadeusza 8F, Unit 1, 55-095 Domaszczyn, Poland, entered in the National Court Register (KRS) under number 0001253359, NIP 8961670119, REGON 545235400, contact: info@sustematiq.com.

2. Services Covered

We provide the following services by electronic means, free of charge:

• browsing the SustematiQ website and its pages;
• the contact form;
• the forms to request access to the Mate alpha and the FoQus alpha;
• sign-in to an account through our sign-in provider WorkOS, which we use to give access to the closed alphas;
• the FoQus relaxation web application during its closed alpha, including the optional online FoQus profile form.

Mate and FoQus are in closed alpha: they are unfinished, they can change or stop, and access is by invitation.

3. Electronic Services Disclosure (PSEM)

We provide our services by electronic means within the meaning of the Polish Act of 18 July 2002 on Providing Services by Electronic Means (Ustawa o świadczeniu usług drogą elektroniczną).

Technical Requirements: Using the website and FoQus requires a terminal device with internet access and a modern web browser (such as Chrome, Firefox, Safari, or Edge) with JavaScript enabled and configured to allow necessary cookies and browser storage (localStorage). Sending a form, signing in or creating an online FoQus profile also requires an email address. A form can only be sent when our bot check (Cloudflare Turnstile) can run in your browser.

Internet Risks: Use of electronic services involves typical security risks, such as unauthorized data access, malware, computer viruses, phishing, and service interruptions. Users are advised to take active steps to protect their terminal devices, including keeping their operating system, browser, and security software up to date.

4. FoQus: Access and Modes

FoQus is in closed alpha. The app opens only for people we have given access; it asks you to sign in so that we can check this.

Inside the app you choose one of two modes:

• Guest Mode: Temporary session. No profile is created, the session lives in the page and is lost on refresh or close, and no personal data is sent to SustematiQ.
• Local Profile Mode: Stored in your browser only. Your nickname, sessions (including any reflection notes), statistics and badges are saved locally and are not sent to SustematiQ.

Separately, you can create an Online FoQus Profile with a form: your name, email address and an optional note, with technical and consent metadata, are sent to SustematiQ — the complete list is in our Privacy Policy. We send a confirmation link to your email address. Your sessions, progress and reflections stay in your browser and are not uploaded.

The reset button in the app settings deletes your local profile, sessions and statistics. It does not delete the note that you accepted the FoQus terms or that you have seen the introduction tour; to remove everything, clear the site data in your browser settings.

5. Eligibility and Minors

FoQus is not directed to children under 16. Users under 16 should not sign in to FoQus or create an Online FoQus Profile. Guest and Local Profile modes send no personal data to SustematiQ. The Mate alpha is for adults only: you must be 18 or older to request access.

6. User Responsibilities

As a user, you agree to:

• Provide accurate contact and profile information.
• Do not misuse our forms, sign-in or contact paths.
• Do not provide unlawful content, and do not submit harmful, threatening or infringing content.
• Do not attempt to interfere with website/app security or system integrity.
• Do not attempt unauthorized access to other profiles, logs, or databases.

7. Conclusion and Termination of the Agreement

The agreement to provide a service is concluded when you start to use it: when you open the website, send a form, sign in for the first time or create an online FoQus profile. All services are free of charge.

You can end the agreement at any time by stopping use of the service. To end it for your account, your online FoQus profile or an alpha access request, ask us to delete them (section 11).

We can end the agreement or stop a service after giving you notice by email (if we have your email address) or on this page. We can end it at once if you seriously breach section 6. Ending a closed alpha ends access to it.

8. Intellectual Property

All website content, design, text, logos, structures, software, soundscapes, audio files, and interactive gameplay concepts in the FoQus application are the exclusive intellectual property of SustematiQ or its licensors. You are granted a limited, personal, non-commercial, and revocable license to access the site and use the app.

9. Non-Medical Disclaimer

10. No Guarantee of Outcomes

SustematiQ and FoQus do not warrant or guarantee any specific business, research, health, emotional, project, or therapeutic outcomes from using the website, its forms, or FoQus.

11. Deletion of Your Account, Profile or Request

You can ask us at any time to delete your account, your online FoQus profile or an alpha access request: write to info@sustematiq.com. We answer within one month, as the GDPR requires. Our data requests page explains what to include.

12. Complaints

If a service does not work as these Terms describe, you can send a complaint to info@sustematiq.com. Please include: how we can reach you, which service the complaint is about, what went wrong and when, and what you ask us to do. We answer by email within 14 days of receiving the complaint.

13. Out-of-Court Options for Consumers

If you are a consumer, you can also ask for free help from your municipal or county consumer ombudsman (miejski or powiatowy rzecznik konsumentów), or ask the Trade Inspection (Inspekcja Handlowa) for mediation or for a case before its permanent consumer arbitration court. Using these options is voluntary for both sides, and you can always go to court.